In order to better serve our customers to the north, we are implementing changes to our current Canadian shipping policy that will go into effect with all new orders starting at noon on January 21, 2013. Starting on this date, we will pre-collect all taxes, duties, customs, and processing fees prior to shipment as part of your order total. Your invoice will show these as "Canada Surcharge." This saves all our Canadian friends the hassle of having funds on hand to pay these at delivery, as well as the inconvenient $9.95 fee that Canada Post was charging to collect them. We will be partnering with FedEx for deliveries, which we hope will also considerably shorten delivery times. No customs, duties, taxes, or other fees will be due upon delivery
- everything will be prepaid as part of this surcharge - and tracking will be sent to you by FedEx via email when the product leaves our warehouse. The current posted shipping rates and free shipping minimums will remain unchanged.
Any orders currently in the system or placed before noon on January 21 will still ship using our previous Canadian shipping practices, regardless of item release dates. To change an existing order to have these fees pre-collected, customers will need to either contact customer care to modify their order, or cancel the existing order and reorder items after January 21. Please note that modifying or completely cancelling an order may affect your position in line for items with limited quantities.
If you have any questions, concerns, or would like assistance with an order, please don't hesitate to contact our customer care team