#12791 - 08/27/09 09:09 AM
Sony PS3 Crashed
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UPSF Captain
Registered: 06/17/08
Posts: 1463
Loc: Nashville, TN USA
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My PS3 crashed last night. I didn't have time to fool with it last night or early this morning, but I've started searching the forums, blogs, etc. It looks like I'll have to send it in to Sony for repair.
The PS3 quit while I was playing a game, and the disc is still stuck in the drive. With the rear power switch on, a solid red light is on in front, and when the front power button is pressed, it beeps and the red light starts blinking. The fan acts like it's about to start, but it doesn't. The blue light never comes on. The light continues blinking until I press the on button again, returning it to the solid red light. I turned off the rear switch and left it off overnight, to no avail.
The area is well-ventilated, I'm using software version 2.80 (June 2009), and the system hasn't been moved or disconnected lately. It's always been connected via HDMI. The weren't any weather issues (high external temperature, high moisture, lightning, etc.), nor were there any power surges. I had been playing for a couple of hours when it shut down on its own, as though I had turned it off. In the past, I've been able to run it all day, with no overheating problems.
From what I've gathered online (haven't yet spoken with Sony) this might "indicate an over heating problem, leading to component failure in the console." It seems that this is the equivalent of the Xbox 360's "Red Ring Of Death." I'm not a happy Stefanie today.
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#12793 - 08/27/09 09:32 AM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Captain
Registered: 06/17/08
Posts: 1463
Loc: Nashville, TN USA
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If I have the energy when I get home, I might remove the hard drive, put it back in, and see what happens. I don't expect that will work, but I want to say I tried before shipping off the unit. Needless to say, I'll back up the hard drive (I doubt it's the problem) before shipping it.
Some PS3 owners report that Sony will charge $150.00 for the repair, but some have said that Sony might waive the charge (even past the warranty), as this is a known defect with the early 60BG models. Also, there's a chance that Sony would replace the unit, but I must have a unit with the Emotion Engine and other features for which I paid $600.00.
I'd been considering a second PS3 anyway, so I suppose I'll be getting a slim PS3 on September 1. I just hope my 60GB hard drive with 2.80 system software will boot on a new system designed for 3.00 system software.
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#12796 - 08/27/09 11:10 AM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Lieutenant Commander
Registered: 04/18/08
Posts: 585
Loc: Western NY
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What's the temperature in your home? Does it stay consistent? Does it get really warm? Do you have AC? I just hope my 60GB hard drive with 2.80 system software will boot on a new system designed for 3.00 system software. It should, considering that the current Slim units don't have the 3.00 firmware in it either. They were manufactured before the update was rolled out.
Edited by joelgundam01 (08/27/09 11:10 AM)
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#12797 - 08/27/09 11:35 AM
Re: Sony PS3 Crashed
[Re: joelgundam01]
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UPSF Captain
Registered: 06/17/08
Posts: 1463
Loc: Nashville, TN USA
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The area is well-ventilated... The weren't any weather issues (high external temperature, high moisture, lightning, etc.)... What's the temperature in your home? Does it stay consistent? Does it get really warm? Do you have AC? No, the room temperature wasn't a factor. I'm a very hot natured person, so my apartment feels like a meat locker to most of my guests. In the Summer, my central AC is either all way the down or pretty close to it. Also, it hasn't been very hot outside, lately (Nashville area). The PS3 was hot to the touch (top left, toward the back), but it's been that way since the day I brought it home. I just hope my 60GB hard drive with 2.80 system software will boot on a new system designed for 3.00 system software. It should, considering that the current Slim units don't have the 3.00 firmware in it either. They were manufactured before the update was rolled out. Ah, I didn't know that. Thanks! I figured they'd have 3.00 built-in.
I found some suggestions for getting my disc out, so if that works, I might be O.K. while my other PS3 is getting fixed (reports suggest it can take weeks). I also found some D.I.Y. instructions for repairing the unit, but I'd rather pay a professional. Besides, they refer to the "Yellow Light Of Death," which I haven't seen (yet).
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#12799 - 08/27/09 03:31 PM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Captain
Registered: 06/17/08
Posts: 1463
Loc: Nashville, TN USA
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More Web research (if I can trust it) indicates that the yellow light indicates a system failure, whereas the red light (in my case) indicates a hard drive problem. I still haven't had a chance to revisit my manual, so hopefully it will confirm this when I get home. For some PS3 owners, simply reseating the hard drive fixes the problem.
Assuming that's my problem, it's a good news/bad news situation. The good news is that my PS3 is O.K., but the potential bad news is that the hard drive is fried. If not, maybe I can get it running long enough to do a fresh backup. I was wanting to put a 500GB drive in that PS3 anyway.
I'll post my results. Maybe I should stop by the Parthenon on the way home and sacrifice a goat to Athena, just for good measure.
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#13091 - 09/09/09 11:33 AM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Captain
Registered: 04/21/08
Posts: 1366
Loc: Ct
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Did your sacrifice to the Parthenon help or are you still waiting for Athena to decide what to do?
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"There's no cure for idiots." - Natsumi Tsujimoto
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#13092 - 09/09/09 12:51 PM
Re: Sony PS3 Crashed
[Re: stargates]
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UPSF Captain
Registered: 06/17/08
Posts: 1463
Loc: Nashville, TN USA
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Heh, I couldn't find a goat on short notice, but I improvised. 'Nough said.
I was too busy the past few nights to do much, but tonight I plan to go buy a slim PS3, copy my old PS3 hard drive data to it, and open up the old PS3 just enough to get my game disc out of the Blu-ray player. That will get me back up and running, for now.
As for the old PS3, I'll just ship it off to a shop and pay them to fit it. I've watched all of the DIY videos with the heat gun and read the guides, but I just don't want to deal with that. I might even invest in one of these to keep my consoles cool, going forward. lol
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#13094 - 09/09/09 01:04 PM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Lieutenant
Registered: 02/09/09
Posts: 409
Loc: Houston, Tx
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I might even invest in one of these to keep my consoles cool, going forward. lol THOSE ARE EXCELLENT! I've got one in every room of my home & I love them! 100% worth it!
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#13096 - 09/09/09 01:15 PM
Re: Sony PS3 Crashed
[Re: Gevin]
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UPSF Captain
Registered: 06/17/08
Posts: 1463
Loc: Nashville, TN USA
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I might even invest in one of these to keep my consoles cool, going forward. lol THOSE ARE EXCELLENT! I've got one in every room of my home & I love them! 100% worth it! Really? I saw some cheaper models on that site that are very affordable. My problem is that they need to be vented, and I don't have any windows in my living room, nor do I want a hose lying around. How do you vent yours?
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#13098 - 09/09/09 01:31 PM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Captain
Registered: 04/21/08
Posts: 1366
Loc: Ct
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Assuming that's my problem, it's a good news/bad news situation. The good news is that my PS3 is O.K., but the potential bad news is that the hard drive is fried. If not, maybe I can get it running long enough to do a fresh backup. I was wanting to put a 500GB drive in that PS3 anyway.
If you think that it's your hard drive that crashed how will you be able to download or acess the files on there? Wouldn't that mean that whatever was on there is totally gone by now?
_________________________
"There's no cure for idiots." - Natsumi Tsujimoto
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#13102 - 09/09/09 02:11 PM
Re: Sony PS3 Crashed
[Re: Nabuca]
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UPSF Captain
Registered: 06/17/08
Posts: 1463
Loc: Nashville, TN USA
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If you think that it's your hard drive that crashed how will you be able to download or acess the files on there? Wouldn't that mean that whatever was on there is totally gone by now? It's not the hard drive. I've already checked that. But, were it the hard drive, I'd have to take the drive to a professional to try to salvage any data, and even that might not yield anything. By the way, my factory hard drive is a Seagate. Even if the HDD is okay, transferring it over to another PS3 is impossible (I think). When you pop it in and start the new PS3 it will make your format it before you can do anything. I haven't heard that from anyone else, but it should boot up normally. When I find out for certain, I'll let you know.
Besides, why would it require formatting when it's already formatted with the PS3 OS installed? If that were the case, you'd have to format the drive every time you turned on the console. The only thing I'm worried about is the version of the system software. The slim PS3 comes with 2.85, and my hard drive has 2.80 on it. I just hope 2.80 will boot on a slim PS3. If not, I'll have to wait for my original unit to be repaired, then update both consoles to 3.00, then transfer the old data to the slim. lol
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#13104 - 09/09/09 02:20 PM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Ensign
Registered: 09/08/09
Posts: 19
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I haven't heard that from anyone else, but it should boot up normally. When I find out for certain, I'll let you know.
Besides, why would it require formatting when it's already formatted with the PS3 OS installed? If that were the case, you'd have to format the drive every time you turned on the console. The only thing I'm worried about is the version of the system software. The slim PS3 comes with 2.85, and my hard drive has 2.80 on it. I just hope 2.80 will boot on a slim PS3. If not, I'll have to wait for my original unit to be repaired, then update both consoles to 3.00, then transfer the old data to the slim. lol[/color]
I remember reading about it on another forum from a user who went through a similar experience as yours. Apparently it has something to do with the HDD being associated with the console ID. I dunno though, you'd have to test it out yourself or dig up the info on the internet. Hopefully it works out for you though...
Edited by Nabuca (09/09/09 02:21 PM)
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#13107 - 09/09/09 03:59 PM
Re: Sony PS3 Crashed
[Re: Nabuca]
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UPSF Captain
Registered: 06/17/08
Posts: 1463
Loc: Nashville, TN USA
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Nabuca, I'm glad you mentioned that before I bought a new PS3. Thanks!
I checked around, and it seems that's right. I can't use my current hard drive in another PS3 console (without reformatting), nor can I use the restore function to load a saved copy of the hard drive data onto another console's hard drive (the accounts won't be active, and supposedly, game saves won't transfer over). I'll have to get my original PS3 fixed in order to continue my games. It won't do me any good to have a second PS3... ever.
The bad thing is that some games don't allow their saved data to be copied except during hard drive backups, so if a PS3 is ever beyond repair, you lose that game data forever, even if you do normal backups.
I'm starting to dislike Sony.
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#13109 - 09/09/09 10:12 PM
Re: Sony PS3 Crashed
[Re: Gevin]
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UPSF Captain
Registered: 06/17/08
Posts: 1463
Loc: Nashville, TN USA
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I know for a fact that you can transfer save games for some games (I personally did so for Heavenly Sword a whiiiiile back). I used a USB stick to accomplish this. Yes, I know that, and I've done that. But try that with the Demon's Souls save data and see what happens. Some save data can be backed up only with a complete backup of the hard drive. On some games, they don't want users sharing data. It sucks, but that's the way it is. Even on the Game Cube, the save data for F-Zero GX couldn't be copied from one memory card to another, but most other games allowed it. ..You can't use a seperate external harddrive? Not for the normal saving of game data, but you can use a USB hard drive or flash drive for backing up save data for games that allow save data to be copied. The external hard drive is what I use to backup the entire PS3 hard drive, but that helps ONLY when the PS3 hard drive crashes (which is not my problem) and you have to replace it (or when simply upgrading to a larger hard drive). I have an external 500GB drive formatted to FAT32 just for PS3 backups via USB.
I seem to have a motherboard problem, which is supposed to be fixable.
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#13124 - 09/10/09 05:29 PM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Lieutenant
Registered: 06/10/08
Posts: 352
Loc: KS
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Just an FYI, the PS3 HDD is encrypted with a key unique to each console which is why you can't transfer HDDs between units.
_________________________
"Animation can explain whatever the mind of man can conceive. This facility makes it the most versatile and explicit means of communication yet devised for quick mass appreciation." -- Walt Disney
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#13128 - 09/10/09 10:20 PM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Lieutenant Commander
Registered: 04/18/08
Posts: 585
Loc: Western NY
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Just an FYI, the PS3 HDD is encrypted with a key unique to each console which is why you can't transfer HDDs between units. Yep, that's what I read in a few different places. I never expected anything that dumb, but there it is. The system was designed to prevent piracy and homebrewing. At least that's what I've read from developer blogs.
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#13130 - 09/10/09 10:28 PM
Re: Sony PS3 Crashed
[Re: Gevin]
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UPSF Lieutenant
Registered: 06/10/08
Posts: 352
Loc: KS
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Probably has something to do with the trophy system. I suspect it has more to do with the DRM on the game and other media content. Just an FYI, the PS3 HDD is encrypted with a key unique to each console which is why you can't transfer HDDs between units. Yep, that's what I read in a few different places. I never expected anything that dumb, but there it is. It has always been that way. The PS2 HDD also required a reformat anytime the drive was placed in a different console. At least the PS3 doesn't require a special HDD too.
Edited by WhtHawk (09/10/09 10:30 PM)
_________________________
"Animation can explain whatever the mind of man can conceive. This facility makes it the most versatile and explicit means of communication yet devised for quick mass appreciation." -- Walt Disney
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#13148 - 09/11/09 09:34 AM
Re: Sony PS3 Crashed
[Re: manga4micah]
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UPSF Captain
Registered: 06/17/08
Posts: 1463
Loc: Nashville, TN USA
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LOL Mine is black too, but it still looks as good as the day I bought it.
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#13150 - 09/11/09 09:43 AM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Lieutenant Commander
Registered: 04/18/08
Posts: 585
Loc: Western NY
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Based on the specs, I'm guessing that the Wii (like most consoles of previous generations) simply doesn't run hot enough to have the same overheating problems as the Xbox 360 and PS3, even if you play it a lot. That and they are using existing hardware, that's been fully tuned. Both the 360 and PS3 are using hardware, that hadn't rolled out in market at the time. In other words, we were their testers to a certain extent. Personally, that's why I held off buying a PS3 until now (buying one in November).
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#13153 - 09/11/09 10:37 AM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Captain
Registered: 04/21/08
Posts: 1366
Loc: Ct
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Based on the specs, I'm guessing that the Wii (like most consoles of previous generations) simply doesn't run hot enough to have the same overheating problems as the Xbox 360 and PS3, even if you play it a lot. In my experience, Nintendo builds very reliable equipment, and the Gamecube is the most solid disc-based console I've ever used. I also think it's the best looking console. My brother still uses the GC to this day and has never had any problems. The older Nintendo consoles we have all still work good. It's funny how out of the newest gaming consoles 2 out of 3 have already had problems. Aren't Sony and Microsoft supposed to have the big reputations for reliability and yet their gaming consoles glitch up like crazy? Even my Xbox (not 360) never really worked right from day one. They put the wrong person in charge of QC?
_________________________
"There's no cure for idiots." - Natsumi Tsujimoto
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#13155 - 09/11/09 10:40 AM
Re: Sony PS3 Crashed
[Re: stargates]
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UPSF Lieutenant Commander
Registered: 04/18/08
Posts: 585
Loc: Western NY
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Aren't Sony and Microsoft supposed to have the big reputations for reliability and yet their gaming consoles glitch up like crazy? For Sony, yes! At least for their electronics division, their computer division has always been a hit or miss. For Microsoft, no when it comes to hardware.
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#13160 - 09/11/09 11:01 AM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Captain
Registered: 04/21/08
Posts: 1366
Loc: Ct
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That's what i don't understand. These are companies that deal in the computer/electronic world and have made a name for themselves (for good or bad). They should know by now that computers get hot and need to be kept cool and yet when you put that technology into a gaming system w/o having a good way to keep it cool...
_________________________
"There's no cure for idiots." - Natsumi Tsujimoto
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#13161 - 09/11/09 11:09 AM
Re: Sony PS3 Crashed
[Re: stargates]
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UPSF Lieutenant Commander
Registered: 04/18/08
Posts: 585
Loc: Western NY
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That's what i don't understand. These are companies that deal in the computer/electronic world and have made a name for themselves (for good or bad). They should know by now that computers get hot and need to be kept cool and yet when you put that technology into a gaming system w/o having a good way to keep it cool... Yeah, but they also know that no one is going to pay $800-$1,000 for a console. They cut corners to cut down the costs, but in the end Sony was still paying $800 ($300 loss) to manufacture the 20GB units and $850 ($250 loss) to manufacture the $600.
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#13164 - 09/11/09 11:40 AM
Re: Sony PS3 Crashed
[Re: stargates]
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UPSF Captain
Registered: 06/17/08
Posts: 1463
Loc: Nashville, TN USA
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Exactly, Stargates.Yeah, but they also know that no one is going to pay $800-$1,000 for a console. *meekly raises her hand* I would, for something that worked.They cut corners to cut down the costs, but in the end Sony was still paying $800 ($300 loss) to manufacture the 20GB units and $850 ($250 loss) to manufacture the $600. You're right. Still, they had to know that they were putting ten pounds of electronics in a five-pound case.
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#13171 - 09/11/09 12:58 PM
Re: Sony PS3 Crashed
[Re: stargates]
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UPSF Lieutenant Commander
Registered: 04/18/08
Posts: 585
Loc: Western NY
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Just how much cost are they going to lose by putting in a little fan in the consloe or just doing a little redesining to the console itself? The problem is that cooling fans wouldn't completely do the job for the PS3. They adopted a new cooling system and of course, there were bound to be problems with it. It was either this new technology or liquid cooling. BTW, liquid cooling isn't cheap. The cooling blocks alone go for $50 each. I used liquid cooling in the past for my PC, it cost me over $200 to get a efficient system.
Edited by joelgundam01 (09/11/09 01:01 PM)
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#13186 - 09/11/09 02:30 PM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Lieutenant Commander
Registered: 04/18/08
Posts: 585
Loc: Western NY
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I spent around $500.00 on liquid cooling for one system I built, and I still had several fans in it. Never again. I actually decided to build my own liquid cooling system, because of the price. In the end, I still needed two (stealth) fans to get rid of the excess (warm) air. That's the problem with these high tech systems. They require a lot of cooling, but there really isn't a simple solution to the problem. Sony's new cooling system actually works pretty well in the newer units. The biggest problem with the original units was the internal power supply. The slims have an external adapter, which drops the heat output of the system quite a bit. If you look around on Youtube, I bet you can find a video or two on the innards of the PS3 and PS3 Slim. The cooling system is pretty huge in both systems.
Edited by joelgundam01 (09/11/09 02:35 PM)
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#13190 - 09/11/09 02:51 PM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Lieutenant Commander
Registered: 04/18/08
Posts: 585
Loc: Western NY
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I just wish Sony would've applied more testing and common sense prior to the PS3's launch. That's asking a bit much IMO, considering that many of the breakdowns are occurring 2-3 years after the system has been purchased. What could Sony do? Delay the system for two years to make sure the cooling system doesn't breakdown? Not to mention, it's hard to test out every possibility. Some homes have poor wiring, which can put some strain on the power supply (creating more heat). Let's not forget the location where you live and where you put your system at. Both can play a major role and let's not forget some people's "neglect" for better terms. I'm not aiming these at anyone particular. There's just so many factors, that can cause the system to overheat and it may not be the power supply. I don't enjoy building/upgrading computers like I used to, though. I'll probably just buy laptops from now on. I don't either! The latest computer I built is completely Solid State and very power efficient.
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#13191 - 09/11/09 03:29 PM
Re: Sony PS3 Crashed
[Re: joelgundam01]
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UPSF Captain
Registered: 06/17/08
Posts: 1463
Loc: Nashville, TN USA
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That's asking a bit much IMO... What could Sony do? I get your point, but in this case, I think the issue was avoidable. All you have to do is touch a PS3 that's been on for five minutes in order to tell that it runs way too hot. Also, Sony knew that most of these consoles would be placed in typical entertainment centers. What passes for good ventilation with an NES probably won't be enough for these new machines, but gamers will still place them on the same shelves. Even with perfect ventilation, though, the internal heat build-up is still way too much, and the cooling system simply doesn't work well enough.
If Sony didn't want to address that on the front end, then they should offer to repair all overheated units free of charge. Better for Sony to pay for Sony's mistakes than to make gamers pay for Sony's mistakes. The same goes for Microsoft and the RROD. Some say that early adopters don't deserve sympathy, but no gaming console should fail after only two years (on such a wide scale). Some gamers had this problem within a much shorter time frame.
The introduction of the slim model is, in itself, an admission of Sony's screw-up. Sony knew that these consoles were running too hot, but they wanted them on the market in a hurry, and the consumers are paying for it. The PS3s are absolutely wonderful devices when they work, but when "working" isn't among the list of features, nothing else matters.
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#13270 - 09/15/09 04:03 PM
Re: Sony PS3 Crashed
[Re: Gevin]
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UPSF Captain
Registered: 04/21/08
Posts: 1366
Loc: Ct
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Wasn't quite sure where to put this but since this topic deals with blu ray players...
Are the blu ray players divx encoded? My dvd player was bought for that reason so i could watch some of the cd-r's and whatnot on the tv. Do blu players have this option as well or just the regular dvd players?
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"There's no cure for idiots." - Natsumi Tsujimoto
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#13276 - 09/15/09 05:07 PM
Re: Sony PS3 Crashed
[Re: Gevin]
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UPSF Captain
Registered: 04/21/08
Posts: 1366
Loc: Ct
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I know that they play different codecs w/ dvd players i was just wondering if the blu ray players had this option as well, or it was just standard/blu dvd's that they play.
_________________________
"There's no cure for idiots." - Natsumi Tsujimoto
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#13282 - 09/15/09 08:33 PM
Re: Sony PS3 Crashed
[Re: stargates]
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UPSF Lieutenant
Registered: 06/10/08
Posts: 352
Loc: KS
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Blu-ray players are only required to play back BD-Video media (with a BD-Rom water mark) with an average bit rate of 40Mbps or less. The files must be encoded with MPEG-2, H.264 (MPEG-4), VC-1. The audio support is more dependent but the older formats of Dolby Digital, DTS, and PCM are required by the Blu-ray specification. As for disks, DVD-Video and CD-Audio support are not guaranteed by the Blu-ray specification, but the inclusion of DVD-Video is highly recommended by the consortium.
I have two Bly-ray compatible players, both profile 2, a Sony Playstation 3, and an Oppo Digital BDP-83. Both add the ability to play DVD-video, CD-Audio, and files off of data disks and USB mass storage devices. The PS3 also has the ability to stream from DLNA servers. The oppo has several more supported containers and formats than the PS3 but a heftier price tag too.
_________________________
"Animation can explain whatever the mind of man can conceive. This facility makes it the most versatile and explicit means of communication yet devised for quick mass appreciation." -- Walt Disney
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#13328 - 09/17/09 09:33 PM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Captain
Registered: 06/17/08
Posts: 1463
Loc: Nashville, TN USA
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O.K., here's the latest on my PS3...
I searched around for a repair shop. The only one that looked promising was Video Game 911. Long story short, it cost me $70.00 of shipping ($40 there, $30 back) the unit to them and back, just so they could tell me that they couldn't fix it. Of course, I asked them on the front end if they could fix the YLOD, but they claimed they couldn't give me an answer without a diagnosis of the console in question. So, I had to pay to find out.
Get this: they offered to take it off my hands (for spare parts) for $40.00, which means in the end, I'd be letting them take my console, for which I paid $600.00, free of charge. So, they're either complete morons or scammers. Either way, please don't do business with this company. These losers are clueless.
So, when I get my console back (probably a week from now), I'll have to get a heat gun and try the D.I.Y. thing. I was hoping to avoid that, but now I have nothing to lose. If that doesn't work, my only option will be to buy a new PS3 ($300.00) and start all of my games over again from scratch. The fact that my old hard drive still has the data intact means nothing, because I can't transfer it to a new PS3. It's possible that they have a workaround for those that have broken down systems. Such as contacting their CS and speak to a supervisor that has access to overriding PSN accounts. So, are you just taking a shot in the dark, or do you know something?
Either way, your suggestion is worth a try (all they can do is say "No," and I'm right back where I started), but I'm extremely skeptical that they'll do anything to help me, even though I've bought their last three systems and most of the accessories that go with them. If I didn't already have so much time and money invested in the PS3, I'd walk away and play Nintendo for the rest of my life. I've spent more on accessories than I did on the console itself. And then, there are the games, which represent an even greater investment.
So, where's the best place to get a heat gun? Home Depot? Lowe's?
I'm rambling... that's the fifth sentence I've started with "So" in this post. I can't remember the last time I was this angry and frustrated. Sorry, but I needed to vent, and I'm probably not finished.
SONYYYYYYY! (sfw)
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#13330 - 09/17/09 09:46 PM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Lieutenant
Registered: 06/10/08
Posts: 352
Loc: KS
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Since I don't recall if you've done this, have you contacted Sony for repair? They did well on my PS1 when it died from sitting on the carpet under the TV table.
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"Animation can explain whatever the mind of man can conceive. This facility makes it the most versatile and explicit means of communication yet devised for quick mass appreciation." -- Walt Disney
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#13335 - 09/18/09 09:32 AM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Lieutenant Commander
Registered: 04/18/08
Posts: 585
Loc: Western NY
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It's possible that they have a workaround for those that have broken down systems. Such as contacting their CS and speak to a supervisor that has access to overriding PSN accounts. So, are you just taking a shot in the dark, or do you know something? Just more of a suggestion from personal experience in other fields. A lot of businesses try to avoid confusing their customers and would rather have them think in the worse case scenario, then having them think that everything is possible.
Edited by joelgundam01 (09/18/09 10:26 AM)
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#13374 - 09/21/09 12:40 AM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Lieutenant Junior Grade
Registered: 07/15/09
Posts: 82
Loc: Olympia, Wa
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Never hurts to ask. Good luck!
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ーエド 富国強兵、尊皇攘夷、ボンザイ!
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#13389 - 09/22/09 04:11 AM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Lieutenant
Registered: 10/28/08
Posts: 258
Loc: Minneapolis
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My PS3 is way past the warranty period (early 2007). Also, others with my problem have said that, after this much time, Sony won't repair or replace anything. From my experiences with Sony (most of my home theater components are Sony, and have been from 1993-present), is that if you can find an authorized warranty service center (or are willing to send it back to them) they will fix anything that is current technology but you will have to pay for it. A few quick searches said that it would be $150 for a YLOD repair from Sony. I never trust any 3rd party repair shops unless they offer free return shipping (a video camera repair place I go through offers that).
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#13394 - 09/22/09 07:37 AM
Re: Sony PS3 Crashed
[Re: zentropa]
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UPSF Captain
Registered: 06/17/08
Posts: 1463
Loc: Nashville, TN USA
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A few quick searches said that it would be $150 for a YLOD repair from Sony. Sadly, that is not the case. The PS3 models have changed, and they can no longer replace parts for a 60GB launch model. They would simply replace it with an existing model, which would be worth much less. Also, they don't even do that anymore (free). For a time, they extended free replacement, but there was a cutoff date for replacing consoles that died after the warranty, and I'm way past it. Because of the timing, Sony was never an option for me. I want to keep my launch console, no matter what. I never trust any 3rd party repair shops unless they offer free return shipping (a video camera repair place I go through offers that). Normally, I agree, but I wanted to try that before attempting the repair myself.
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#13407 - 09/22/09 10:52 PM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Lieutenant
Registered: 10/28/08
Posts: 258
Loc: Minneapolis
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that sucks. usually they've been better about that kind of thing.
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#13417 - 09/23/09 08:46 AM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Captain
Registered: 04/21/08
Posts: 1366
Loc: Ct
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Yeah, Sony's current solution is go buy a slim PS3 and start over. "Sorry your $600 console don't work but,look, for $300 (more) you get a new slimline version!" Talk about bad buisness. What are your thoughts about Sony now?
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"There's no cure for idiots." - Natsumi Tsujimoto
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#13419 - 09/23/09 09:53 AM
Re: Sony PS3 Crashed
[Re: stargates]
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UPSF Captain
Registered: 06/17/08
Posts: 1463
Loc: Nashville, TN USA
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When the PS3 works, it's an incredible machine, and I love using it. I'm very attached to several of the games, and I've made a few friends online, too (it was especially fun playing Resident Evil 5 with Gevin). I already have too much money, time, and emotion invested in the PS3 to abandon Sony during this generation, but investing in a PS4 won't be a given for me. Outside of game-related items, I won't be buying any more Sony products. All of my other video equipment is Mitsubishi, Panasonic, Pioneer Elite, and Samsung, anyway.
While Microsoft has had similar problems with defective hardware, at least Microsoft seems (from what I've read and been told) to be making an effort to right their own wrongs and take care of the customers, regarding the Xbox 360. For those of us who supported Sony at the PS3's launch, we're 1) out the initial investment, 2) out all of the time and effort that we put into copy-protected game saves on hard drives that are locked to their original consoles, and 3) stuck with stripped-down replacement consoles that lack many of the features that enticed us to buy the launch models in the first place. You're right, stargates, that's very bad business, indeed. I'm in the strange position of still wanting to highly recommend the PS3 as a gaming system, but I certainly don't recommend Sony. I wish Nintendo had made the PS3. lol
Assuming that I can't get my original PS3 to work, I'll be copying whatever non-copy-protected data I can from my old hard drive to a new slim PS3, and I'll just have to bite the bullet, stop whining, and replay the rest of the games to get back where I was (with spiritual encouragement from Yamamoto Tsunetomo). Sadly, those are the game saves that I value most (Demon's Souls, Resident Evil 5, and who knows what else - probably Dead Space). Also, I have some PS2 game save files that I haven't had a chance to back up on PS2 memory cards, so that could be a problem, too. Of course, I'll call Sony and ask about a work-around for the rest of the data, but I expect no help.
One good thing that came out of this is that I went ahead and purchased another Blu-ray player. It's a Panasonic DMP-BD80K with the ICOS 725 modification (all regions for BD and DVD). This way, my PS3 won't have to pull double duty anymore, so maybe it won't burn out as quickly, this time.
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#13564 - 09/29/09 02:33 PM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Captain
Registered: 06/17/08
Posts: 1463
Loc: Nashville, TN USA
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For those who want to know way more than necessary...BBC's Watchdog program investigates the YLOD on the PS3; Sony bites backSony tackles BBC over 'PS3 failure' reportThe gist of the story is that the BBC show "Watchdog" claims that there are higher levels of voids in soldering than would have been expected, and that the voids can be problematic in some cases. In some instances, these voids can fracture at the inter-metallic interface. If this fracture were to occur on a vital connection, it could stop the console from working. It is suggested that this problem has occurred during the manufacturing process and not as a result of consumer use or a thermal effect during use.
Sony didn't like that. Customers who purchase a PS3 benefit from a manufacturer’s one-year warranty, which is standard industry practice. "Benefit"? lolIf a PS3 develops a fault during the warranty period, the customer can contact SCEUK, who will organise {sic} collection and supply of a refurbished unit (typically within 24-48 hours) by courier at the consumer’s convenience, free of charge. That's IF the fault appears within that first year, and IF that same exact model is still being made. After that, Sony charges, and you might not get back your original console if it's not the model currently being manufactured.Sony has invested substantially in creating state-of-the-art diagnostic and servicing facilities to support both in-warranty and OOW repairs. As regards the purported solution to the supposed "yellow light" issue adopted by commercial repairers, effecting a reflow correctly, to the required engineering standards and in a properly controlled static-safe environment requires the use of an infra-red BGA soldering station, which must be set up and programmed to run at very specific temperature profiles. Each such station costs tens of thousands of pounds. The diagnostic equipment required to test that the solder has been performed correctly costs a similar amount. Yet, teenagers with $20.00 heat guns often can get the same result in their homes.Finally, this stunt {PlayStation Repair Action Team} as a whole (and, in particular, the use of the acronym "PRAT") treats with inappropriate levity an issue which may do serious damage to SCEUK and the Sony and PS3 brands. No, Sony's defective products have done that all by themselves. The YLOD exists, and without it, there would be no story in the first place.
Regardless of whether the YLOD is caused by sloppy soldering, other manufacturing defects, or a thoughtless design that allows units to overheat, the point is that Sony is in error, not the consumer. Sony deserves whatever bad press it gets over the YLOD.
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#13779 - 10/19/09 10:01 AM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Captain
Registered: 06/17/08
Posts: 1463
Loc: Nashville, TN USA
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Not being able to get my PS3 running, I finally bought a new one (slim 120Gb model). I don't know how many of my game save files will be transferable, but I'll find out over the course of this week. Of course, Demon's Souls (the best PS3 game) is copy-protected, so I had to start over. I'm one bronze trophy away from Platinum.
As for the slim PS3, I don't like it. Yes, it's much smaller, but it's a castrated version of the original, and it doesn't have the pretty finish. Also, while the fan makes less noise that the original console, the disc drive is much louder when loading. I just hope this is the last PS3 I'll have to buy.
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#13884 - 11/01/09 03:47 PM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Captain
Registered: 04/21/08
Posts: 1366
Loc: Ct
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Not being able to get my PS3 running, I finally bought a new one (slim 120Gb model). I don't know how many of my game save files will be transferable, but I'll find out over the course of this week. Of course, Demon's Souls (the best PS3 game) is copy-protected, so I had to start over. I'm one bronze trophy away from Platinum.
As for the slim PS3, I don't like it. Yes, it's much smaller, but it's a castrated version of the original, and it doesn't have the pretty finish. Also, while the fan makes less noise that the original console, the disc drive is much louder when loading. I just hope this is the last PS3 I'll have to buy. Have you ever thought of getting a refurbished PS3? I know that places like gamestop and others do that with the consoles that come in from users that don't want (or use or whatever) them. The local store here has the refurbished 360 for under $200. So i thought i'd ask and see if you had at least condiderd that as an option.
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"There's no cure for idiots." - Natsumi Tsujimoto
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#14039 - 11/13/09 11:34 PM
Re: Sony PS3 Crashed
[Re: JuggaSiC]
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UPSF Lieutenant
Registered: 10/28/08
Posts: 258
Loc: Minneapolis
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Do you know whether they do their own refurbishing? Most Gamestop "refurbishing" of PS3's = reformatted HDD and then packed into a clam pack with a controller and cables.
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#14068 - 11/15/09 02:13 PM
Re: Sony PS3 Crashed
[Re: SlaughterX]
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UPSF Lieutenant Commander
Registered: 05/15/08
Posts: 591
Loc: Mississippi USA.
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I thought PS3 games were region free? Although I've never tried it.
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Buying anime from Rightstuf since August 5, 2007  Amount spent: $7021.18
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#14081 - 11/16/09 10:58 AM
Re: Sony PS3 Crashed
[Re: Alpha_Zeon]
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UPSF Captain
Registered: 06/17/08
Posts: 1463
Loc: Nashville, TN USA
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#14098 - 11/16/09 05:24 PM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Lieutenant Commander
Registered: 05/15/08
Posts: 591
Loc: Mississippi USA.
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Ok, why would you, or anyone, want a Japanese PS3? If its all region free.
_________________________
Buying anime from Rightstuf since August 5, 2007  Amount spent: $7021.18
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#14110 - 11/17/09 09:27 AM
Re: Sony PS3 Crashed
[Re: Alpha_Zeon]
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UPSF Captain
Registered: 06/17/08
Posts: 1463
Loc: Nashville, TN USA
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#14113 - 11/17/09 10:27 AM
Re: Sony PS3 Crashed
[Re: Alpha_Zeon]
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UPSF Lieutenant Commander
Registered: 04/18/08
Posts: 585
Loc: Western NY
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Ok, why would you, or anyone, want a Japanese PS3? If its all region free. PS3 games may be region free, but the PS2 and PS1 games, along with DVD movies aren't. The original Japaese PS3 models were able to play Japanese PS2 games, PS1 games, R2 DVDs.
Edited by joelgundam01 (11/17/09 10:29 AM)
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#14128 - 11/17/09 07:03 PM
Re: Sony PS3 Crashed
[Re: SlaughterX]
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UPSF Lieutenant Commander
Registered: 05/15/08
Posts: 591
Loc: Mississippi USA.
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OH ok, now I get it LOL. I wonder where I could go to get import PS3 games.
Edited by Alpha_Zeon (11/17/09 07:03 PM)
_________________________
Buying anime from Rightstuf since August 5, 2007  Amount spent: $7021.18
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#14137 - 11/17/09 08:08 PM
Re: Sony PS3 Crashed
[Re: Alpha_Zeon]
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UPSF Lieutenant Commander
Registered: 04/18/08
Posts: 585
Loc: Western NY
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OH ok, now I get it LOL. I wonder where I could go to get import PS3 games. There are several import sites available online, such as Play-Asia. Note: I'm not going to supply a link, since I'm not sure if it will violate the forum rules or not.
Edited by joelgundam01 (11/17/09 08:09 PM)
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#14141 - 11/17/09 11:42 PM
Re: Sony PS3 Crashed
[Re: Alpha_Zeon]
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UPSF Lieutenant Junior Grade
Registered: 12/18/08
Posts: 97
Loc: Alsip, IL
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#14175 - 11/18/09 05:02 PM
Re: Sony PS3 Crashed
[Re: Stefanie]
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UPSF Lieutenant Commander
Registered: 05/15/08
Posts: 591
Loc: Mississippi USA.
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Thanks I'll look into it. 
_________________________
Buying anime from Rightstuf since August 5, 2007  Amount spent: $7021.18
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