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#13374 - 09/21/09 12:40 AM Re: Sony PS3 Crashed [Re: Stefanie]
edojidai Offline
UPSF Lieutenant Junior Grade

Registered: 07/15/09
Posts: 82
Loc: Olympia, Wa
Never hurts to ask. Good luck!
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#13389 - 09/22/09 04:11 AM Re: Sony PS3 Crashed [Re: Stefanie]
zentropa Online
UPSF Lieutenant

Registered: 10/28/08
Posts: 257
Loc: Minneapolis
Quote:
My PS3 is way past the warranty period (early 2007). Also, others with my problem have said that, after this much time, Sony won't repair or replace anything.


From my experiences with Sony (most of my home theater components are Sony, and have been from 1993-present), is that if you can find an authorized warranty service center (or are willing to send it back to them) they will fix anything that is current technology but you will have to pay for it.

A few quick searches said that it would be $150 for a YLOD repair from Sony.

I never trust any 3rd party repair shops unless they offer free return shipping (a video camera repair place I go through offers that).

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#13394 - 09/22/09 07:37 AM Re: Sony PS3 Crashed [Re: zentropa]
Stefanie Offline
UPSF Captain

Registered: 06/17/08
Posts: 1453
Loc: Nashville, TN USA
Originally Posted By: zentropa
A few quick searches said that it would be $150 for a YLOD repair from Sony.

Sadly, that is not the case. The PS3 models have changed, and they can no longer replace parts for a 60GB launch model. They would simply replace it with an existing model, which would be worth much less. Also, they don't even do that anymore (free). For a time, they extended free replacement, but there was a cutoff date for replacing consoles that died after the warranty, and I'm way past it. Because of the timing, Sony was never an option for me. I want to keep my launch console, no matter what.

Originally Posted By: zentropa
I never trust any 3rd party repair shops unless they offer free return shipping (a video camera repair place I go through offers that).

Normally, I agree, but I wanted to try that before attempting the repair myself.

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#13407 - 09/22/09 10:52 PM Re: Sony PS3 Crashed [Re: Stefanie]
zentropa Online
UPSF Lieutenant

Registered: 10/28/08
Posts: 257
Loc: Minneapolis
that sucks. usually they've been better about that kind of thing.

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#13415 - 09/23/09 07:17 AM Re: Sony PS3 Crashed [Re: zentropa]
Stefanie Offline
UPSF Captain

Registered: 06/17/08
Posts: 1453
Loc: Nashville, TN USA
Yeah, Sony's current solution is go buy a slim PS3 and start over. I might be doing that pretty soon, if the heat gun doesn't work. At least the repair shop got my game disc out for me.

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#13417 - 09/23/09 08:46 AM Re: Sony PS3 Crashed [Re: Stefanie]
stargates Offline
UPSF Captain

Registered: 04/21/08
Posts: 1356
Loc: Ct
Originally Posted By: Stefanie
Yeah, Sony's current solution is go buy a slim PS3 and start over.


"Sorry your $600 console don't work but,look, for $300 (more) you get a new slimline version!" Talk about bad buisness. What are your thoughts about Sony now?
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#13419 - 09/23/09 09:53 AM Re: Sony PS3 Crashed [Re: stargates]
Stefanie Offline
UPSF Captain

Registered: 06/17/08
Posts: 1453
Loc: Nashville, TN USA
When the PS3 works, it's an incredible machine, and I love using it. I'm very attached to several of the games, and I've made a few friends online, too (it was especially fun playing Resident Evil 5 with Gevin). I already have too much money, time, and emotion invested in the PS3 to abandon Sony during this generation, but investing in a PS4 won't be a given for me. Outside of game-related items, I won't be buying any more Sony products. All of my other video equipment is Mitsubishi, Panasonic, Pioneer Elite, and Samsung, anyway.

While Microsoft has had similar problems with defective hardware, at least Microsoft seems (from what I've read and been told) to be making an effort to right their own wrongs and take care of the customers, regarding the Xbox 360. For those of us who supported Sony at the PS3's launch, we're 1) out the initial investment, 2) out all of the time and effort that we put into copy-protected game saves on hard drives that are locked to their original consoles, and 3) stuck with stripped-down replacement consoles that lack many of the features that enticed us to buy the launch models in the first place. You're right, stargates, that's very bad business, indeed. I'm in the strange position of still wanting to highly recommend the PS3 as a gaming system, but I certainly don't recommend Sony. I wish Nintendo had made the PS3. lol

Assuming that I can't get my original PS3 to work, I'll be copying whatever non-copy-protected data I can from my old hard drive to a new slim PS3, and I'll just have to bite the bullet, stop whining, and replay the rest of the games to get back where I was (with spiritual encouragement from Yamamoto Tsunetomo). Sadly, those are the game saves that I value most (Demon's Souls, Resident Evil 5, and who knows what else - probably Dead Space). Also, I have some PS2 game save files that I haven't had a chance to back up on PS2 memory cards, so that could be a problem, too. Of course, I'll call Sony and ask about a work-around for the rest of the data, but I expect no help.

One good thing that came out of this is that I went ahead and purchased another Blu-ray player. It's a Panasonic DMP-BD80K with the ICOS 725 modification (all regions for BD and DVD). This way, my PS3 won't have to pull double duty anymore, so maybe it won't burn out as quickly, this time.

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#13564 - 09/29/09 02:33 PM Re: Sony PS3 Crashed [Re: Stefanie]
Stefanie Offline
UPSF Captain

Registered: 06/17/08
Posts: 1453
Loc: Nashville, TN USA
For those who want to know way more than necessary...

BBC's Watchdog program investigates the YLOD on the PS3; Sony bites back

Sony tackles BBC over 'PS3 failure' report

The gist of the story is that the BBC show "Watchdog" claims that there are higher levels of voids in soldering than would have been expected, and that the voids can be problematic in some cases. In some instances, these voids can fracture at the inter-metallic interface. If this fracture were to occur on a vital connection, it could stop the console from working. It is suggested that this problem has occurred during the manufacturing process and not as a result of consumer use or a thermal effect during use.

Sony didn't like that.


Originally Posted By: Ray Maguire, Senior Vice President and Managing Director UK (Sony), Sept. 17, 2009
Customers who purchase a PS3 benefit from a manufacturer’s one-year warranty, which is standard industry practice.

"Benefit"? lol

Originally Posted By: Sony
If a PS3 develops a fault during the warranty period, the customer can contact SCEUK, who will organise {sic} collection and supply of a refurbished unit (typically within 24-48 hours) by courier at the consumer’s convenience, free of charge.

That's IF the fault appears within that first year, and IF that same exact model is still being made. After that, Sony charges, and you might not get back your original console if it's not the model currently being manufactured.

Originally Posted By: Sony
Sony has invested substantially in creating state-of-the-art diagnostic and servicing facilities to support both in-warranty and OOW repairs. As regards the purported solution to the supposed "yellow light" issue adopted by commercial repairers, effecting a reflow correctly, to the required engineering standards and in a properly controlled static-safe environment requires the use of an infra-red BGA soldering station, which must be set up and programmed to run at very specific temperature profiles. Each such station costs tens of thousands of pounds. The diagnostic equipment required to test that the solder has been performed correctly costs a similar amount.

Yet, teenagers with $20.00 heat guns often can get the same result in their homes.

Originally Posted By: Sony
Finally, this stunt {PlayStation Repair Action Team} as a whole (and, in particular, the use of the acronym "PRAT") treats with inappropriate levity an issue which may do serious damage to SCEUK and the Sony and PS3 brands.

No, Sony's defective products have done that all by themselves. The YLOD exists, and without it, there would be no story in the first place.

Regardless of whether the YLOD is caused by sloppy soldering, other manufacturing defects, or a thoughtless design that allows units to overheat, the point is that Sony is in error, not the consumer. Sony deserves whatever bad press it gets over the YLOD.

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#13779 - 10/19/09 10:01 AM Re: Sony PS3 Crashed [Re: Stefanie]
Stefanie Offline
UPSF Captain

Registered: 06/17/08
Posts: 1453
Loc: Nashville, TN USA
Not being able to get my PS3 running, I finally bought a new one (slim 120Gb model). I don't know how many of my game save files will be transferable, but I'll find out over the course of this week. Of course, Demon's Souls (the best PS3 game) is copy-protected, so I had to start over. I'm one bronze trophy away from Platinum.

As for the slim PS3, I don't like it. Yes, it's much smaller, but it's a castrated version of the original, and it doesn't have the pretty finish. Also, while the fan makes less noise that the original console, the disc drive is much louder when loading. I just hope this is the last PS3 I'll have to buy.

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#13838 - 10/27/09 07:39 PM Re: Sony PS3 Crashed [Re: Stefanie]
Tsunami3k Offline
UPSF Lieutenant

Registered: 04/19/08
Posts: 459
Loc: Overland Park, KS
So how did the save game transfer go? Were you able to rescue any of them?

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