Hi, Three Cat Corner!
We still help channel Geneon permissions for a couple titles, however, a number of their properties are now being distributed by other companies (like FUNimation). For more details, please email us at firstname.lastname@example.org, and we'll help point you in the right direction.
In addition, I believe this is Golden Week in Japan, so VIZ's offices are closed, too. I don't know how strict VIZ is about the processing time, but if you contact them at the addresses above, they should be able to give you more definite answers.
I hope this helps a bit.
Right Stuf, Inc.