If you have a problem with an order, or need to request a return authorization number, we have an online form that you may use for your request. If you have another type of question, would like more information on an order you have placed, or would like to thank us - please use our general contact form instead. We try to answer all questions received within 48 hours.

We can also be reached through the following methods:

In the US: 1.800.338.6827

Internationally: 1.515.986.1028

Fax: 1.515.986.1129

Email: info@rightstuf.com

Snail Mail:

Right Stuf, Inc.
PO Box 680
Grimes, IA 50111-0680

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Our offices are open for business Monday through Friday 8:00am to 5:00pm Central Standard Time. Of course, you can browse and order through our online store 24 hours a day, 7 days a week.

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We have a variety of payment methods, and 4 different ways to order:

Online:
You can order 24 hours a day, 7 days a week through our secure online store. We use encryption between your web browser and our servers to encrypt all sensitive data, such as credit card numbers. Immediately following the placement of your order, we delete any sensitive information. This insures that your information is as secure as possible. So please have your credit card ready when you order!

By Phone:
To place an order by Phone, call 800.338.6827 during normal business hours (8am-5pm CST). Please have your credit card ready.

By Mail:
If you are paying by mail, you can use a credit card, money orders, or domestic check. Please do not send cash. Mail your order form and payment to:

Right Stuf, Inc.
PO Box 680
Grimes, IA 50111-0680

By Fax:
You can also FAX your order or comments to us 24 hours a day at 1.515.986.1129. Please use FINE mode.

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We accept Mastercard, Visa, American Express, or Discover. For security reasons, if you choose to pay by credit card we may contact you for additional information. We also do accept Mastercard, Visa, American Express, and Discover gift cards. We do require that your gift card is registered prior to purchasing with us; please refer to the terms and conditions for your gift card for more information on registration. Sorry, we can't accept Internet Credit Cards at this time.

If you are paying by mail, we also accept money orders and domestic checks. Please make all checks and money orders payable to: The Right Stuf International, Inc.. Checks require at least 12 days to clear while money orders are treated as cash. No international checks, please.

Sorry, we cannot process COD shipments at this time.

Sorry, we no longer accept PayPal payments.

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We ship a lot of different ways.

Domestic Customers - the US, APO (AA, AE, AP), FPO, PR, GU and VI

Our price saving Economy Shipping is regular USPS (mail). However, we also ship Standard with UPS Ground and Priority Mail.  If you really want to have those new items as soon as possible, we can send your order Express for a few extra bucks. Express shipments are shipped via UPS 2nd Day.  Please be aware that if you have a PO Box, or are stationed in the service, our express shipping is limited to Priority Mail because UPS will not deliver to these locations.

If you are a domestic customer (US) and order over $49, Economy shipping is free.

Express shipping means that, if you order by credit card and we’ve got the item in stock (even more likely now), you will receive it in very short order. If, however, it’s out of stock (either here or from the manufacturer), then you’ll have to wait for it regardless of the shipping method you choose. Express shipped items are shipped via UPS 2nd Day Air and typically arrive at least one week before standard shipments. Please be aware that if you have a PO Box, or are stationed in the service, our shipping is limited to Mail and Priority Mail (Economy and Standard Shipping options) because UPS will not deliver to these locations.

Please make sure that there is someone at the address we are shipping your product to who can sign for your package. If someone will not be available at your home, consider having the package shipped to your work address (include your company name). If your package is returned to us, we will charge an additional shipping fee to resend it.

International Customers (Including Canada)

All international shipments will default to be shipped via FedEx Regular International Mail (please contact us for other available shipping options). However, Canadian shipments will be made through DHL Global Mail. Sorry, if you are an international customer, we must ship to your billing address only.

Shipping companies may charge a fee for delivering your package to a foreign country. Such fees and customs duties are not included in our shipping price, and are your responsibility.

We will not be responsible for seized shipments, and cannot provide refunds for seized products. Please check to make sure you are in compliance with all local laws if you are ordering an adult product(s).

For first time international customers, for security purposes we require a copy of a form of ID (can be drivers license, passport, utility bill, etc.) which shows your address along with a photocopy of BOTH sides of your credit card.  You may obscure a block of digits on the copy if you wish.  Customer Service can provide you with a secure link to upload this information if you have it available as a scan, or you may fax it to us.

Backordered items usually take an average of 10-14 business days. If it is an extremely popular item, or it is an imported item, it may take longer.

For current rates, please see our Shipping Info Page.

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Unopened products can be exchanged for a store credit (credit card purchases will be credited back to the card, rather than issuing store credit) with our company for the original purchase price within ninety (90) days of the date on your purchase invoice.

You will need a return request form and then call us or use our online return authorization form to obtain a return authorization number. Additional return request forms (pdf file) can be downloaded and printed on your own computer. Please remember to include these with your return shipment.

If your merchandise is not defective, but has been damaged during shipping:

For UPS Packages: You will need to call UPS at 1-800-PICK-UPS to report the incident. Although it is not necessary, it is also a good idea to call us and let us know that a problem has occurred during shipment and that UPS will be contacting us.

For US Postal Service (USPS): Please contact our customer service department at 1-800-338-6827.

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